SVA Facility Social Account
Sva_facility is a social media account helping SVA students report facility problems and providing them the professional facility problem-solving help.

Project Brief

Project Frame

My Initial Questions

Background Research
/ TA Analysis

Initial Research
/ Summary
/ Summary

Initial Interview
/ Interview Groups
/ Interview Groups

Initial Interview
/ Student Feedback
/ Student Feedback

Initial Interview
/ Repairman Feedback
/ Repairman Feedback

Initial Interview
/ Frequent Issue
/ Frequent Issue

Initial Questionaire
/ Summary
/ Summary

Initial Questionaire
/ Questionaire Result
/ Questionaire Result

Initial Questionaire
/ Information Source
/ Information Source

Initial Questionaire
/ Major Problem
/ Major Problem

Initial Questionaire
/ Key Information
/ Key Information

User Journey Analysis
/ Student Perspective
/ Student Perspective

User Journey Analysis
/ Technicians Perspective
/ Technicians Perspective

User Journey Analysis
/ Painpoints
/ Painpoints

Research Summary

Initial Solutions

Secondary Questionaire
/ Summary
/ Summary

Secondary Questionaire
/ Questionaire Result
/ Questionaire Result

Secondary Questionaire
/ Result
/ Result

Additional Design Criteria

Final Solution
/ Application Introduction

Final Solution
/ Product Benefits
/ Product Benefits

Final Solution
/ User Flow (Students)
/ User Flow (Students)

Final Solution
/ User Flow (Technicians)
/ User Flow (Technicians)

Final Solution
/ Wireframes
/ Wireframes

Final Solution
/ User Test Feedback & Improvement
/ User Test Feedback & Improvement



Final Solution
/ Final Design Component
/ Final Design Component

Final Solution
/ Detailed Page
/ Detailed Page






